GDPR & Privacy | The Lotus Flower

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

How I record and use your information.

I use software from https://www.writeupp.com. Which is specifically designed for therapists to record and store your information.

I may ask questions regarding your health and medications taken. This information is used only for your treatment and not passed to any other person.

I do not share your information with any other third party and your information are kept secured with password protected systems.

If you are a service user at the Merlin MS Centre I may occasionally need to speak to the clinical lead with regards to your symptoms or treatment. This is only undertaken with your consent.

Some medical conditions are contraindicated to holistic treatments and your GP or consultant will need to be contacted in order to gain permission to carry out a treatment. If the treatment required is unsuitable, I may be able to offer a suitable alternative. If consent is needed, I will ask permission from yourself before making contact.

By making an appointment you agree that I can contact you with reference to this appointment, for example change of time or cancellation

Disclosure

Lotus Flower Cornwall will keep your personal information safe and secure. Lotus Flower Cornwall will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

Retention Policy
Lotus Flower Cornwall will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

Data storage
All Data is held in the United Kingdom. Lotus Flower Cornwall does not store personal data outside the EEA.

Your rights as a data subject
At any point whilst Lotus Flower Cornwall are in possession of, or processing your personal data, all data subjects have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that Lotus Flower Cornwall refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Lotus Flower Cornwll can confirm what information it holds about you and how it is processed.

You can request the following information:

Identity and the contact details of the person or organisation Lotus Flower Cornwall that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Lotus Flower Cornwall and information about these interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erasure, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required
Lotus Flower Cornwall will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Lotus Flower Cornwall is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to sarah@thelotusflowercornwall.com or by phoning 07966789131 or writing to us at the address further below.

Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Lotus Flower Cornwall you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Sarah Trudgian

139 Penwithick Park, Penwithick, St. Austell, Cornwall PL26 8XZ

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/